The Sumo Guarantee

At Sumo Spice, your satisfaction comes first. We stand behind every jar we make, and that’s why we created the Sumo Guarantee—our simple, worry-free return policy.

What’s Covered

• All U.S. Orders – Every purchase shipped within the USA is covered.

• Any Reason – Defective or not, new or opened, if you’re not satisfied, we’ll make it right.

• Refund or Exchange – Choose a refund or try another flavor—we’re happy to swap it out.

Return Window

• Standard Policy – Contact us within 30 days of receiving your order for a refund or exchange.

• Holiday Policy – Purchases made from Thanksgiving through December are covered until January 31.

How Returns Work

• Return Options – Products can be returned by mail or in person at our headquarters.

• No Restocking Fee – You’ll never be charged for sending something back.

• Return Shipping – A prepaid return label is not included. If mailing back, customers are responsible for return shipping unless we let you know it’s not required.

Refund Timing

• Processing – Refunds or exchanges are approved and processed by Sumo Spice within 2 business days.

• Credit Card Timelines – Your bank or card issuer may take longer to reflect the refund, and that’s out of our control.

How to Start a Return

Email our customer service team at hello@sumospice.com with your order number and reason for return (even if it’s just “didn’t vibe with the flavor”). We’ll take it from there.

Because at the end of the day, life’s too short for bland moments—your most flavorful life should always be guaranteed.